Sep 10, 2019
How do you stay calm under intense pressure? John Faisandier, a teacher, university chaplain, counselor, Race Relations Mediator and Life Skills Tutor at TUF, talks about understanding what triggers you and the three ways on how you can effectively respond to them. He also sheds light on how our brain works in the face of distress. Armed with this knowledge, you can have better engagement even with the most difficult customers. John also emphasizes the role of self-compassion and acceptance to continue making progress.
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